桓達科技股份有限公司

Stakeholders

Communication with Stakeholders

Identifying and communicating with stakeholders is the cornerstone of fulfilling corporate social responsibilities. In order to protect their due rights, the stakeholders may communicate with or make relevant suggestions to the Company. The Company’s duty and responsibility are to make the best response to the issues that the stakeholders are concerned about.
FINETEK has a good communication channel and dedicated staff who shall be responsible for listening to the needs of stakeholders, screening the feedback information collected by different communication channels according to the inquiries and priority of the issues, and then giving in-depth explanations responses. The following are the communication channels and key issues established by the Company and various stakeholders:
The company reports to the board of directors at least once a year, most recently at the 12th meeting of the eighth session of the board of directors on March 11, 2024. The following is the communication channels, issues of concern, management and control methods and execution situation between the company and various stakeholders.
In 2023 Annual implementation status:

Types	Communication channels and frequency, windows and contact information	Issues Concerned	Control method	Execution situation
Shareholders /Investors	Annual shareholders’ meeting [every year] Annual report [every year] Corporate briefing [every year] àGeneral Manager’s Office: Miss Hsu, Mr. Lin Email: ir@fine-tek.com	Financial information, business operating conditions, and risk management	1. A shareholders’ meeting is held in June every year to disclose the annual report information and business management strategies and policies. Cooperate with securities companies to hold at least two public legal person briefings every year to let investors understand the company's operating status, growth momentum and other information. Investors can use the IR email address and the spokesperson's hotline to inquire about the company's various operations and financial report information in real time.	A shareholders’ meeting was held on June 9, 2023. In 2023, the company participated 3 conference.
Employees	Labor-management meetings [irregular] Company internal website and Finetek HR e-newsletter [weekly] Department safety meeting [irregular] Education and training [irregular] àHR: Mrs. Hu　 Email: hr@fine-tek.com	Wage and welfare, Occupational safety and health environment, talent cultivation, and labor-management relations	Labor-management meeting minutes Mail, e-newsletter, internal website portal platform Education and training records Employee complaint mailbox Employee Interview Form Performance Appraisal	In 2023, labor-management meetings were held every quarter, with a total of four meetings at the Tucheng Plant and four meetings at the Yilan Plant. Regularly issue employee e-newsletters every week and post them on the company's internal website. In 2023, internal and external training were held. There were 138 internal training classes with a total of 1,762 students, a total of 3,917 hours of class time, and an average attendance rate of 99%. There were 72 external training classes with a total of 72 students, and a total of 595 hours of class time. There were no employee complaints in 2023. In 2023, we interviewed 22 new employees and 36 former employees.
Clients	Telephone [anytime] Email [any time] Customer visits or factory audits [irregular] Questionnaire responses [irregular] àOnline consultation services Email: info@fine-tek.com	Customer service, supply chain management, and product quality and safety	Annual Customer Satisfaction Survey Quarterly Water and Air Pollution Treatment & Circular Economy Seminar Management of weekly business visits Weekly project meeting	In 2023, a total of 435 questionnaires were distributed, 144 of which were collected, with a collection rate of 33%. The customer satisfaction score in 2023 was 89 points, a 2% increase from 2022 (87 points).
Government	Official documents [at any time] Regulation briefings [irregular] Taipei Exchange [irregular] Industry Association [Irregular] àGeneral Manager’s Office: Miss Hsu, Mr. Lin Email: ir@fine-tek.com	Occupational safety and health, information disclosure of OTC companies, environmental protection and pollution prevention, and labor-management relations and employee welfares	The general manager’s office immediately sends and receives official documents to understand the new regulations and regulations, and informs the relevant departments of the company to take countermeasures. Respond immediately to various inquiries and requirements of the Taipei Exchange. Participate in various industry associations related to the company's industry, keep abreast of the latest industry information and developments, and formulate the company's long-term operating strategies.	Respond immediately to the competent authority for inquiries and proactively participate in relevant meetings and courses A total of 196 emails were received electronically in 2023, all of which were forwarded to relevant departments.
Communities /Non-Profit Organizations	Charitable activities [irregular] Corporate Sustainability Report [Every Year] àGeneral Manager’s Office Ms. Wu Email: esg@fine-tek.com	Environmental protection and charity donations, and community activities	Wu Sha Cultural Foundation provides cultural promotion, environmental protection and community care services and updates information from time to time on the official website. Issue corporate sustainability report	In August 2024, the 2023 Corporate Sustainability Report was issued. In 2023, the Wusha Cultural Foundation held a series of Wusha Arts and Culture Festival activities, artist residency series activities, and a charity memorial concert. In June 2023, a beach cleaning activity was held at Guanyin Sand Dunes. Sponsor the "High School Students' Participation in Rural Experience and Diversified Production and Marketing Integration Program". Sponsored the Story Factory's "Seventy-three Transformations" cultural performance. Sponsored Yilan County Government's science and technology competition activities.
Suppliers	Supplier visits or factory audits [irregular] 2. Telephone [irregular] 3. Email [irregularly] àPurchasing Section Mr. Zeng Email: info@fine-tek.com	Suppliers management, product quality and safety, and business operating status	Conduct supplier evaluations every quarter and provide guidance to suppliers rated C and D. Sign environmental protection agreements with new suppliers every year When placing daily purchase orders, pay attention to the operating status of suppliers from time to time, and report any abnormalities to the supervisor for understanding	At the end of 2023, a supplier evaluation was conducted, with a total of 441 A/B grade manufacturers(96.1%). In the 2023, , 27 new manufacturers were added in environmental protection pledge, 17 of which have signed, bringing the total to 365. In 2023, we conducted an external inspection and coaching program for 7 C/D level suppliers in 2022.
News Media	Press releases [irregularly] Press conference [irregular] 3. Factory visits and dinner gatherings [irregular] àGeneral Manager’s Office: Miss Hsu, Mr. Lin Email: ir@fine-tek.com	Product sales and revenue, business development and alliances, and corporate development plans	Communicate with reporters regularly every quarter, every six months, and every year to explain the company's latest operating figures and plans, major capital expenditures, large-scale international cooperation or international mergers and acquisitions, etc., and issue relevant press releases to make the company's operating information open and transparent. Organize visiting groups of various small and medium-sized enterprises or labor unions from time to time to share information such as the company's business philosophy and management policies to enhance cooperation and joint learning and growth with partners. Form alliances with different industries, and have dinner together from time to time to exchange business experience or discuss cooperation opportunities.	16 important messages for real-time communication.