Stakeholders

Communication with Stakeholders

Identifying and communicating with stakeholders is the cornerstone of fulfilling corporate social responsibilities. In order to protect their due rights, the stakeholders may communicate with or make relevant suggestions to the Company. The Company’s duty and responsibility are to make the best response to the issues that the stakeholders are concerned about.
FINETEK has a good communication channel and dedicated staff who shall be responsible for listening to the needs of stakeholders, screening the feedback information collected by different communication channels according to the inquiries and priority of the issues, and then giving in-depth explanations responses. The following are the communication channels and key issues established by the Company and various stakeholders:
The company reports to the board of directors at least once a year, most recently at the seventh meeting of the eighth session of the board of directors on March 17, 2023. The following is the communication channels, issues of concern, management and control methods and execution situation between the company and various stakeholders. 
In 2022 Annual implementation status:

 

Types Communication channels and frequency, windows and contact information Issues Concerned Control method Execution situation
Shareholders
/Investors
  1. Annual shareholders’ meeting [every year]
  2. Annual report [every year]
  3. Corporate briefing [every year]
    àGeneral Manager’s Office: Miss Hsu, Mr. Lin
    Email: ir@fine-tek.com
 Financial information, business operating conditions, and risk management
  1. 1. A shareholders’ meeting is held in June every year to disclose the annual report information and business management strategies and policies.
  2. Cooperate with securities companies to hold at least two public legal person briefings every year to let investors understand the company's operating status, growth momentum and other information.
  3. Investors can use the IR email address and the spokesperson's hotline to inquire about the company's various operations and financial report information in real time.
  1. A shareholders’ meeting was held on June 10, 2022.
  2. On August 16, 2022, participated in the results presentation which was held by Taipei Exchange.
Employees
  1. Labor-management meetings [irregular]
  2. Company internal website and Finetek HR e-newsletter [weekly]
  3. Department safety meeting [irregular]
  4. Education and training [irregular]
    àHR: Mrs. Hu　
    Email: hr@fine-tek.com
 Wage and welfare, Occupational safety and
health environment, talent cultivation, and labor-management relations
  1. Labor-management meeting minutes
  2. Mail, e-newsletter, internal website portal platform
  3. Education and training records
  4. Employee complaint mailbox
  5. Employee Interview Form
  6. Performance Appraisal
  1. Published 10 e-newsletters
  2. Held 12 labor-management meetings
  3. Participated in education and training courses 2,241 times
  4. Interviewed 50 employees
Clients
  1. Telephone [anytime]
  2. Email [any time]
  3. Customer visits or factory audits [irregular]
  4. Questionnaire responses [irregular]
    àOnline consultation services
    Email: info@fine-tek.com
 Customer service, supply chain management,
and product quality and safety
  1. Annual Customer Satisfaction Survey
  2. Quarterly Water and Air Pollution Treatment & Circular Economy Seminar
  3. Management of weekly business visits
  4. Weekly project meeting
  1. 10 copies of customer satisfaction text feedback
Government
  1. Official documents [at any time]
  2. Regulation briefings [irregular]
  3. Taipei Exchange [irregular]
  4. Industry Association [Irregular]
    àGeneral Manager’s Office:
    Miss Hsu, Mr. Lin
    Email: ir@fine-tek.com
 Occupational safety and health, information
disclosure of OTC companies, environmental
protection and pollution prevention, and labor-management relations and employee welfares
  1. The general manager’s office immediately sends and receives official documents to understand the new regulations and regulations, and informs the relevant departments of the company to take countermeasures.
  2. Respond immediately to various inquiries and requirements of the Taipei Exchange.
  3. Participate in various industry associations related to the company's industry, keep abreast of the latest industry information and developments, and formulate the company's long-term operating strategies.
  1. Respond immediately to the competent authority for inquiries and proactively participate in relevant meetings and courses
  2. A total of 160 emails were received electronically in 2022, all of which were forwarded to relevant departments.
Communities
/Non-Profit Organizations
  1. Charitable activities [irregular]
  2. Corporate Sustainability Report [Every Year]
    àGeneral Manager’s Office Ms. Wu
    Email: esg@fine-tek.com
 Environmental protection and charity donations, and community activities
  1. Wu Sha Cultural Foundation provides cultural promotion, environmental protection and community care services and updates information from time to time on the official website.
  2. Issue corporate sustainability report
  1. 5,928 people participated in the event
  2. Cooperation with 5 public welfare groups
Suppliers
  1. Supplier visits or factory audits [irregular]
    2. Telephone [irregular]
    3. Email [irregularly]
    àPurchasing Section Mr. Zeng
    Email: info@fine-tek.com
 Suppliers management, product quality and safety, and business operating status
  1. Conduct supplier evaluations every quarter and provide guidance to suppliers rated C and D.
  2. Sign environmental protection agreements with new suppliers every year
  3. When placing daily purchase orders, pay attention to the operating status of suppliers from time to time, and report any abnormalities to the supervisor for understanding
  1. 42 supplier inspection and coaching records
  2. ESG questionnaire exchange with 289 suppliers
News Media
  1. Press releases [irregularly]
  2. Press conference [irregular]
    3. Factory visits and dinner gatherings [irregular]
    àGeneral Manager’s Office:
    Miss Hsu, Mr. Lin
    Email: ir@fine-tek.com
 Product sales and revenue, business development and alliances, and corporate development plans
  1. Communicate with reporters regularly every quarter, every six months, and every year to explain the company's latest operating figures and plans, major capital expenditures, large-scale international cooperation or international mergers and acquisitions, etc., and issue relevant press releases to make the company's operating information open and transparent.
  2. Organize visiting groups of various small and medium-sized enterprises or labor unions from time to time to share information such as the company's business philosophy and management policies to enhance cooperation and joint learning and growth with partners.
  3. Form alliances with different industries, and have dinner together from time to time to exchange business experience or discuss cooperation opportunities.
  1. 16 important messages for real-time communication
  2. 15 media communication messages
 

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